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We are here to
support you.

We have done everything possible to keep Tappy as simple as possible but if you do experience problems using or configuring Tappy, then we are there to support you!

Quick Start guide

Setup instructions

Problems

Do you experience problems?

Orders, Shipping and Tracking

support with ordering, shipping, tracking and returns

Quick start guide

Unboxing

After unboxing, Tappy is ready for use. You never have to charge Tappy.


First Use

Before you can use Tappy you have to configure Tappy once with the Tappy App. 
You can download the Tappy App in the Google Play store. Click here to download the Tappy App.

After installation, open the Tappy App on your [Android] phone. You will now see all the networks to which you can connect Tappy.
Complete the following steps:

  1. Select the network you want Tappy to connect to by tapping on it. A pop up window will appear. Enter the password of the selected WiFi network. When you check the "Show password" box, you can control for typos. Click OK.

  2. You can prevent other phones from reconfiguring Tappy. We strongly advice you to do so!  Click on the YES button. Enter a 4 digit number and press OK. You only need this 4 digit number when you have to reconfigure Tappy. When you chooes not to protect your Tappy, click the NO button and continue to the next step.

  3. Tap your phone on Tappy until you hear a beep and/or feel a vibration. At the bottom of your screen you will now see the confirmation that Tappy has been successfully configured.

Tappy is ready to use! Have fun!


How to use Tappy

You can use Tappy with devices that contain an NFC chip. Almost all phones with the Android operating system (for example, Samsung, Huawei, Motorola, LG or HTC) contain this technology. For a complete list of NFC-enabled mobile devices, click here.

Tap your phone on Tappy. A little pop-up apears on your screen asking if you want to connect to the WiFi network. Click connect. That's it. You are now connected!

iPhone (iOS)

For iPhone devices, you can download an app to use Tappy.

A second way to automatically connect to the WiFi network with your iPhone is to scan the QR code with your camera.
Open your camera on your iPhone and point your camera at the QR code on the bottom of Tappy. At the top of your screen appears the message that your phone wants to connect to the WiFi network. Click on it and then choose "connect". Your iPhone is now connected to the WiFi network.

This applies to both Android and iPhone devices

 

The QR code

At the moment it is not possible to connect an iPhone just by tapping on Tappy, but you can use the QR code to connect. Therefor the Tappy Connect App creates a unique QR code for your WiFi Network. You can read this code with your standard camera on your smartphone and will get connected to the WiFi network instantly.

Please follow these steps:

  • We assume that you already installed the Tappy Connect App on your phone. If not, you can download the Tappy Connect App here.
  •  Open the Tappy App and choose the WiFi Network you want to share. Enter the password and click. OK.
  •  Choose NO.
  •  Now, Tap on the menu at the top left of the page and choose QR Code.
  •  A unique QR code is created.
  •  You can download or share your QR code.
  •  When you downloaded your QR code, it is saved on your device in the storage / TAPPY / QRCode folder.
  •  Now print your personal QR code and cut it out.
  • You can stick your QR code on the back of you Tappy by using the enclosed stickers.

Do you experience problems?

I don't have an Android device

Maybe you can use an Android device from a family member or ask a friend to help you configuring Tappy. (Be sure you are nice to them, because you might need their phone to re-configure Tappy!) 

Through a very strict policy, Apple (iOS) does not allow users to use your iPhone to configure Tappy. 


My android device doesn't connect to Tappy

When you have an Adrioid device (f.e. Samsung, Huawei, Motorola, LG or HTC), probably your NFC settings are turned off.

  1. On your Android device, choose “Settings”, then “More”
  2. Scroll down and you should see “NFC” and “Android Beam” options. Both options should be turned on.

Depending on your device, these two options could be located in a different folder. If you can’t find them by heading to Settings > More, open up the setting menu, tap the search icon on top, and type in NFC. If your phone has it, the NFC option will show up.


My Smartphone doesn't connect to Tappy

To use Tappy, your phone must have a NFC chip. Almost all phones and many tablets have an NFC chip and should be able to use Tappy. Click here for a complete overview of all compatible devices.

If your smartphone does not have a NFC chip, open your camera on your phone and scan the QR code on the bottom of Tappy. Follow the instructions and you will be connected automaticly.


Orders, shipping and Tracking

How can I order Tappy?

You can order Tappy at the buy now page. Fill in the form, finish the payment and we will sent Tappy as soon as possible!


Can I cancel or modify my order?

Since our delivery system is designed to ship products as quickly as possible, there's a limited window during which an order can be cancelled. Please contact us by mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) with your request.

Once an order has been processed it's too late to cancel. You can then  return your Tappy (check our return policy) and we will give you a full refund of the purchase price.


Do I get a track and Trace code?

As soon as your shipment is ready we will sent you a Track and Trace code or shipment confirmation, depending on your country).  

If you have any questions about the delivery of your Tappy, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..


which payment methods do you accept?

You can pay by Paypal, Credit Card, iDeal or Bancontact.

When will you ship my order?

Normally we ship your order within 24 hours. Delivery time depends on your country. Normally the delivery time is between 3 and 8 days.


While he was visiting, my father asked for the password to our WiFi...

"It's taped under the modem," I told him.

After three failed attempts to log on, he asked, "Am I spelling this right?
t-a-p-e-d-u-n-d-e-r-t-h-e-m-o-d-e-m?"

About us

  • Phone

    +31765011817

  • Email

    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Adress

    Stationsstraat 25
    4872 TA Etten-Leur
    The Netherlands

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Ah wait, ..Did we mention that we've just released a 15% OFF discount code today?!

 

 

Please use the coupon code FB05219 in your shopping basket.

 

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