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We have done everything possible to keep Tappy as simple as possible but if you do experience problems using or configuring Tappy, then we are there to support you!
After unboxing, Tappy is ready for use. You never have to charge Tappy.
Before you can use Tappy you have to configure Tappy once with the Tappy App.
You can download the Tappy App in the Google Play store. Click here to download the Tappy App.
After installation, open the Tappy App on your [Android] phone. You will now see all the networks to which you can connect Tappy.
Complete the following steps:
Tappy is ready to use! Have fun!
You can use Tappy with devices that contain an NFC chip. Almost all phones with the Android operating system (for example, Samsung, Huawei, Motorola, LG or HTC) contain this technology. For a complete list of NFC-enabled mobile devices, click here.
Tap your phone on Tappy. A little pop-up apears on your screen asking if you want to connect to the WiFi network. Click connect. That's it. You are now connected!
For iPhone devices, you can download an app to use Tappy.
A second way to automatically connect to the WiFi network with your iPhone is to scan the QR code with your camera.
Open your camera on your iPhone and point your camera at the QR code on the bottom of Tappy. At the top of your screen appears the message that your phone wants to connect to the WiFi network. Click on it and then choose "connect". Your iPhone is now connected to the WiFi network.
This applies to both Android and iPhone devices
At the moment it is not possible to connect an iPhone just by tapping on Tappy, but you can use the QR code to connect. Therefor the Tappy Connect App creates a unique QR code for your WiFi Network. You can read this code with your standard camera on your smartphone and will get connected to the WiFi network instantly.
Please follow these steps:
Maybe you can use an Android device from a family member or ask a friend to help you configuring Tappy. (Be sure you are nice to them, because you might need their phone to re-configure Tappy!)
Through a very strict policy, Apple (iOS) does not allow users to use your iPhone to configure Tappy.
When you have an Adrioid device (f.e. Samsung, Huawei, Motorola, LG or HTC), probably your NFC settings are turned off.
Depending on your device, these two options could be located in a different folder. If you can’t find them by heading to Settings > More, open up the setting menu, tap the search icon on top, and type in NFC. If your phone has it, the NFC option will show up.
To use Tappy, your phone must have a NFC chip. Almost all phones and many tablets have an NFC chip and should be able to use Tappy. Click here for a complete overview of all compatible devices.
If your smartphone does not have a NFC chip, open your camera on your phone and scan the QR code on the bottom of Tappy. Follow the instructions and you will be connected automaticly.
You can order Tappy at the buy now page. Fill in the form, finish the payment and we will sent Tappy as soon as possible!
Can I cancel or modify my order?
Once an order has been processed it's too late to cancel. You can then return your Tappy (check our return policy) and we will give you a full refund of the purchase price.
As soon as your shipment is ready we will sent you a Track and Trace code or shipment confirmation, depending on your country).
You can pay by Paypal, Credit Card, iDeal or Bancontact.
When will you ship my order?
Normally we ship your order within 24 hours. Delivery time depends on your country. Normally the delivery time is between 3 and 8 days.
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